Return Policy

If, within 45-days after delivery of your purchase from, you are not completely satisfied, please call 800-228-7148 option 2  to inform us that you want to return your product. We will give you return shipping information. You must return the product to us in its original packaging and include all accessories. Once we receive the product in our warehouse, we will give you a complete refund.

Note: all returns must include your assigned Return Authorization number

If you return a product purchased using a promotional discount, your refund will equal the amount you paid for the product.

If you return a product purchased using a bundle promotional discount you must return all items in the bundle to receive a full refund, and your refund will equal the amount you paid for the product bundle.  If the complete bundle is not returned, your refund will equal the amount your paid for the product bundle less the MSRP of the item(s) not returned.  

Cancellation Policy

Our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process and is "in progress."

Shipping Policies

All purchases from require a signature for delivery. All products sold through receive free ground shipping. Expedited shipping is available at additional costs. Orders over 150lbs are not eligible for expedited shipping.

All purchases are subject to 2-3 day processing.

Ground Shipping: 3-7 business days

Expedited Shipping: 2-5 business days

Overnight Shipping: 1-2 business days

**Cut-off for next day shipping ends at 1pm ET Monday-Friday

Holiday Shipping Schedule:

Last day for free shipping (Ground) - December 14

Last day for 3 day shipping - December 18

Last day for overnight shipping - December 20

Direct sales from Definitive Technology are exclusive to U.S. customers (not including Puerto Rico). We cannot ship to addresses outside the U.S, nor do we ship to PO Boxes, APO, or FPO addresses. For information regarding Definitive Technology products in your area, please contact the Definitive Technology distributor in your country.

Definitive Technology reserves the right to cancel an order at any time.